Cancellation and Returns

Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.

The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer to the return policy mentioned on the product page for any exception to the below table.

Products are returnable within the specified return / replacement period specified below, except for those products that are explicitly identified as not returnable

1. Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:

a) If it is determined that product is damaged while in your possession;

b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);

c) Any product not in its original condition;

d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;

e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;

f) The product is different from what was shipped to you;

g) Products sold as combo/ sets cannot be replaced or returned individually.

h) Product specified as non-returnable in the product details page.

2. Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where we are unable to process a replacement request for any reason, a refund will be given.
3. Subject to point 2 and 3 above, refund will be initiated as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.

Note: In case you have received a product in a physically damaged product or different product than the product ordered (whether returnable or non-returnable, please call us and inform our customer care representative on +91 9769048929 immediately and in any case not later than 3 (three) days from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.

CANCELLATION POLICY

1. ORDER CANCELLATION BY CUSTOMER
   

A) Mona Thawait shall deliver the product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your Mona Thawait Account before dispatch of the product.

B) If it is Prepaid Order, the amount will be refunded to you within 4-5 days provided that order has not been shipped

2. ORDER CANCELLATION BY MONA THAWAIT
   

A) Under some rare situations, Mona Thawait can also raise an order cancellation request. These situations could be –

2. Product is out of stock
3. Product is not worth shipping;
4. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
5. Incorrect pricing or description of the product;
6. Incorrect or Incomplete Buyer’s Address;
7. Non-serviceability at the Buyer’s address by our courier partners;
8. If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reasons.
9. Any other reason, which is beyond the control of the product Seller.

B) If it is a Prepaid Order, the amount will be refunded to you within 4-5 days from the date of cancellation of order by the Seller or within 4-5 days from the date of cancellation.